Terms and Conditions

TERMS & CONDITIONS OF SALE

“Company” means Kromatek Limited. “Contract” means the contract formed by the Company’s acceptance of the Customer’s order.

Any description contained in the Company’s catalogues, samples, price lists or other advertising material is intended to merely present a general picture of the Company’s products or services and shall not form a representation or be part of the Contract.

The Customer is required to ensure that that the use of any products supplied by The Company do not infringe third party intellectual property rights.

Safety & Use

If the goods are used for a purpose which has not been made known to the Company and approved by them in writing or are used in a manner other than is authorised by the documentation of the Company or are used in hazardous areas (unless approved by the Company) the performance and safety of the goods may be affected and the Customer agrees in such event to indemnify the Company against any claims, costs, damages or expenses arising from such unauthorised use, including (without prejudice to the generality of the foregoing) any infringement of any intellectual property rights arising therefrom.

Prices & Quotations

The Company has the right to change the prices shown on in catalogues and price lists at any time and to invoice at prices current at the date of receipt of an order. Company’s quotations are valid for 30 days from the date of issue. All prices quoted are exclusive of VAT and carriage, and the Customer shall pay any and all taxes duties and other government charges payable in respect of the goods or services. Where the Customer requires special packaging for the goods the Company reserves the right to make an additional charge thereafter.

Delivery

While the Company will endeavour to deliver the goods or complete the services by any date or within any period agreed upon, such dates and periods are estimates only given in good faith and the Company will not be liable for any failure to deliver or company by such a date or within such a period. Suitable unloading and storage of goods after delivery shall be the Customer’s responsibility. The risk in goods shall pass to the Customer upon delivery.

Force Majeure

Should the Company be delayed in or prevented from making delivery of the goods or carrying out the services due to war, governmental or parliamentary restrictions, strike, lock-outs, fire, floods, explosions, labour disturbances, trade disputes, damage to or destruction of the goods, breakdown of machinery, shortages of labour or of raw materials or Act of God or due to any other cause whatsoever beyond the reasonable control of the Company, the Company shall be of liberty to cancel or suspend the order placed by the Customer without incurring any liability for any loss or damage arising therefrom.

Payment

Unless otherwise specified in writing by the Company, payment shall be made by the Customer not later than 30 days after the invoice date. Where the Company has agreed that the price is payable in a currency other than Pounds Sterling all banking and similar charges shall be payable by the Customer. Without prejudice to any other rights of the Company interest will be payable on all overdue accounts at the prevailing Barclays Bank plc base rate plus 5% calculated at the date of payment. Customers who exceed their credit limits will be asked to pay in advance for additional products until the account is settled.

Cancellation or Deferment

Cancellation by the Customer will only be accepted at the discretion of the Company. If the Company agrees to such cancellation the Customer shall be liable to the Company for the payment of the cancellation charges in the following schedules together with any ;charges imposed on the Company by the Company’s Suppliers due to cancellation:
Days notice from Customer of cancellation prior to Company’s acknowledgement of despatch date Charges as % of quoted price of cancelled goods
Over 60 days 15%
Over 30 days 25%
Less than 30 days 35%
A charge will be made for any costs incurred by the Company due to suspension or deferment of any order by the Customer or in the event that the Customer defaults in collecting any goods or giving instructions for the delivery of any goods or the performance of any services. The Company further reserves the right to invoice the Customer immediately in such events for the full price of the goods or services.

Damage, Shortage or Loss

Any claim for damage in transit, shortage of delivery or loss of goods must be made within 7 working days of delivery of the goods or (in the case of total loss) of receipt of the invoice or other notification of despatch. The Company’s liability if any shall be limited to replacing or (at its discretion) repairing such goods and it shall be a condition precedent to any such liability that the Customer shall if so requested have returned damaged goods to the Company within 14 days of such request. The Customer shall not be entitles to make any claim against the Company for consequential loss arising out of such damage shortage or loss as aforesaid.

Passing of Property

Upon delivery of the goods the goods shall remain the property of the Company until such time as the Customer shall have paid to the Company the full purchase price of all goods or services supplied under the Contract or any other contract.

Installation and other Services

The Customer warrants that it will at all times provide a safe working environment for the Company’s employees agents or sub-contractors and will comply with all statutory or other regulators in connections therewith and will indemnify the Company in respect of any loss incurred by the Company due to the Customers breach of this warranty. The Company reserves the right to sub-contract the installation of the goods or the performance of any other services required under the Contract.

Negligence

Save as herein before provided and subject to the previsions of Section 2(i) of the Unfair Contract Terms Act 1977, the Company shall not be liable to the Customer for any damage or for any direct or consequential loss incurred by the Customer in consequence of any negligence on the part of the Company or negligence or wilful default on the part of its servants or agents or subcontracts in or in connection with the supply of any goods or in the carrying out of any work or in the preparation or provision of any information or advice.

Liability

Save as otherwise provided in these conditions the Company’s liability in respect of any defect in or failure of goods supplied or default in work done is limited to repairing or paying for the repair or replacement of goods which within 12 months of despatch are found to be defective by reason of faulty or incorrect parts or materials or default in work done and carrying out again any services which the Company has failed properly to perform in accordance with the Contract. Save for such terms as may be implied by law in the Contract by section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, all conditions, warranties and other terms, express or implied, statutory or otherwise, are expressly excluded
In addition the the Company’s liability will be subject to the following conditions :
i)As soon as reasonable practicable the Customer shall have given to the Company reasonable notice of the defect, failure, default or error and shall have provided authority for person acting on the Company’s behalf to inspect the goods.
ii)The goods were new when supplied by the Company and have been properly stored and operated by the Customer and the goods have not been subject to abnormal use and have not been modified in any way.

English Law

The Customer agrees that in the event of any dispute arising out of the Contract or the performance thereof he will submit to the jurisdiction of the English Courts.

Privacy Policy

Who we are

Kromatek is a UK company specialising in chromatography and spectroscopy supplies and services.
Our address is:
Unit 10F Ponderosa Business Park
Smithies Lane
Heckmondwike
West Yorkshire
WF16 0PR

Our website address is: https://kromatek.co.uk.

Our Registered Office address is:
146 New London Road
Chelmsford
Essex
England
CM2 0AW

What personal data we collect and why we collect it

When you register through the Website, use the website, place an order, or contact Kromatek via the website contact form we will collect and process personal information (“Personal Information”) about you. We understand the importance of looking after the Personal Information that you provide and this notice (“Privacy Policy”) sets out what Personal Information we collect, why we need to collect it, how we will use your personal information and how long we will store it for.

We will process your Personal Information insofar as it is necessary for the performance of our contract with you. This will involve using your Personal Information to provide you with our products and services and to send you information which is related to the services we provide to you including delivery notifications (“Service Communications”).

What personal information do we collect?	Why do we collect it?
Name	So that we can identify you and personalise our communications with you
Address	So that we can deliver your order to you.
Email address	So that we can contact you about your order, your message to us, or about our service.
Telephone number	So that we can contact you about your order, your message to us, or about our service.
Payment card or account details	Payments are processed by a third party processor via a secure interface. Kromatek does not process or store any bank, debit, or credit card information.
Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, operating system and platform, products viewed or searched for, pages visited	– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; – to improve our site to ensure that content is presented in the most effective manner for you and for your computer; – to be able to estimate local tax and delivery costs; – as part of our efforts to keep our site safe and secure;

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services or obtain payment. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the General Data Protection Regulations.

Who do we share information with?	What information do we share?	Why do we share this information?
Payment service provider	Your name, address, and account details	So that we can deal with payments for goods provided and to make refunds. Kromatek does not store any bank, debit, or credit card information.
Delivery providers (including Royal Mail)	Your name and address	So that we can deliver your order to you.
Email service provider	Your name and email address	So that we can provide you with the information you have requested.

How long we retain your data

For users that register or place orders on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal information is removed if there has been no activity on your account (if present) for a period of 2 years.

What rights you have over your data

If you have an account on this site, or have placed an order, you can request to receive a record of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

How we protect your data

We recognise the importance of keeping your personal data safe and we have in place security measures and policies to prevent personal data from being lost, used or accessed without our permission. As described above, the extent of personal information we collect and retain is minimal, and we limit access to this personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What data breach procedures we have in place

We have procedures in place to deal with any suspected data security breach. We will notify affected parties and any applicable regulator of a suspected data security breach where we are legally required to do so.