Returns

No goods may be returned without the authorisation of Kromatek Limited Prior to returning goods customers must contact customer services for authorisation. Authorisation will not be given for items that are not complete, have been opened or the packaging and labels have been damaged or defaced or the products can not be put back into stock.

Any claim for damage in transit, shortage of delivery or loss of goods must be made within 7 working days of delivery of the goods or (in the case of total loss) of receipt of the invoice or other notification of despatch. The Company’s liability if any shall be limited to replacing or (at its discretion) repairing such goods and it shall be a condition precedent to any such liability that the Customer shall if so requested have returned damaged goods to the Company within 14 days of such request. The Customer shall not be entitles to make any claim against the Company for consequential loss arising out of such damage shortage or loss as aforesaid. 

Handling charge of 15% of the invoice value of all products returned subject to a minimum charge of £30 will be given for those products authorised for return which are unused and in re-saleable condition If the goods are returned in an unsatisfactory condition, we will not credit the return in which case the returns fee may still apply.