The Business of Science

There’s more to supplying equipment and services to the scientific community than just having a website shop

The scientific marketplace has its own unique characteristics, so it takes a special sort of business to build and maintain a reputation for quality in this environment.

The Kromatek Approach

Different types of customers have different requirements when looking for chromatography and spectroscopy supplies. Lab managers, administrators, researchers, consultants, buyers, and students all have varying levels of expertise in relation to the products they are interested in. Some will know exactly what they want and can confidently quote specific product variations and part numbers, whilst others may know exactly what they want to achieve but are not entirely sure which particular option is most suitable for the task in hand.

This is where experienced sales and support staff make the difference. Maybe a customer’s first choice of equipment is no longer available or out of stock, and they need advice on a suitable substitute. Or maybe they know more about the general application area than the specific details of individual component parts. In each case the ability to deal with someone at the supplier end who speaks their language and understands their needs results in getting the correct item first time.

Give it a try

The next time you’re having difficulty finding the right component item, or you’re in need of some advice before you buy, try getting in touch with Kromatek and we’ll be happy to help guide you to the right solution.

We’ve been in the business long enough to know that people have a choice on the supplier they most prefer to deal with. Our aim is to give you the confidence to choose Kromatek and to use us again and again.